If you want to get answers to the most common questions, please check our new Knowledge Base.
If your question wasn’t answered in the Knowledge Base or you need some other help that our Support team needs to solve, please write us a support ticket below.
We are doing our best to reply in a timely manner, but as you might have guessed: we literally get messages every minute of the day. Also, the core team is usually online during our business hours only, which makes timely responses on weekends a bit more challenging.
If you don't get a reply within a few hours, please wait for at least two days until we get back to you. We will definitely get back to you, it just takes a while to process all the messages we get on all channels. Thank you for your understanding!
If you have any question about your order, technical issues, bulk purchase requests or similar, please use the support form.
The support form automatically sends your inquiry to our support email address and automatically forwards it to the right person.
Join the conversation about Controllino Hotspot on our official Discord Server! Click on the Discord icon to join.
Controllino Hotspot
Helium compatible LoRa Gateway
Officially approved by Helium & DeWi as per 25th August 2021
Learn more about Controllino on controllino.com
The Helium Network is currently doing its first step of the Light Hotspot software activation, by moving challenges to validators. Please be aware that Hotspot performance will fluctuate widely over the next few days!
If your miner is not performing well, shows strange errors, or something doesn’t feel right – please do NOT immediately write to support and wait a few days. We have a monitoring team in place that will monitor performance of all our Hotspots and take immediate actions if something needs to be done on the Maker’s end.
For now, let’s hope that everything goes well! We are excited that the Light Hotspot transition is moving forward.
Thank you.
Thank you for adding Hotspot Apps to the cart. Here’s an important info:
Make sure that you don’t have any other product in your cart!
If you plan to buy Controllino Hotspot or Controllino Hotspot Pro, first order the products, and then make a new order for the Hotspot Apps license.
Otherwise, your license will be sent later when the products in your cart are sent as well.
We will be opening up Pre-orders for Batch 3 starting at some day next week, between Sep. 13 2021 and Sep. 19 2021. We will NOT publish the date and time beforehand for obvious reasons.
Oh, and as we have your attention now, we would like to raise our glasses for a second and make a toast:
As most of you already know, we have now finished our successful launch campaign for Batch 1 and 2 through our waitlist. Although it was quite an amount of work to manage all pre-orders, inquiries and messages in the last couple of weeks, the effort was worth it: the pre-orders were very organized, our server infrastructure was rock-stable and we got amazing feedback from the community.
So we just want to let you know: thank you all from the bottom of our hearts for your compliments and feedback, and for joining and especially trusting us on this incredible journey! We know that trust is everything in this space. It’s amazing to see that our work pays off and you honestly believe in us. So again: Thank you for having you on board. You are amazing.
See you next week!
PS: don’t hestiate to write us in our Discord if you have questions, feedback or other ideas!
Please fill out the form to reserve your first-class seats and be the first to know when Controllino Hotspots goes into sale. Everyone who entered the waitlist until 25th August 2021 will be considered in Batch #1. If you enter after this date, your seats will be reserved for Batch #2 and above.
This chart gets updated daily – last update was on September 7th 2021 at 1:30 AM (Berlin Time). Please note: some people drop out of the waitlist or don’t place their order timely. If you have luck, you can still land in one of the earlier Batches. The earlier you enter, the better.